Returns and Refund Policy
Returns and Refund Policy:
You have the right to cancel your order within 14 days without giving any reason.
The deadline for cancelling an order is 14 days from the date on which you receive the goods or a third party designated by you, who is not the carrier, takes possession of the delivered product.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement.
You can inform us of your decision by email info@schenkict.nl
We will refund you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees as a result of such reimbursement.
Returns Conditions:
To ensure that the goods are eligible for return, you must ensure that:
- The goods were purchased within the last 14 days
- The goods are in the original packaging
The following goods cannot be returned:
- The supply of goods that are custom-made or personalized.
- The supply of goods which are not suitable for return due to their nature, for example goods which spoil quickly or whose use-by date has passed.
- The supply of goods which are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery.
- The supply of goods which, after delivery, are, by their nature, inseparably mixed with other items.
We reserve the right to refuse returns at our sole discretion that do not meet the above return conditions.
Returning goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
The Ruijterstraat 7, 3181 VG Rozenburg
We cannot be held responsible for damaged or lost goods during return shipping. Therefore we recommend insured and traceable shipping. We cannot issue a refund without actual receipt of the goods or proof of receipt of return delivery.
Contact
If you have any questions about our returns and refunds policy, please contact us by email at info@schenkict.nl